Shipping & Returns
Shipping Policy
We offer fast and reliable shipping to customers worldwide. All orders are processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
- Standard Shipping (3-7 business days): Free on orders over $100
- Express Shipping (2-4 business days): Flat rate of $15
- International Shipping (5-14 business days): Rates vary by destination
Please note that delivery times are estimates and may be affected by customs processing or carrier delays beyond our control.
Returns & Exchanges
We accept returns within 14 days of delivery for store credit or exchange. Items must be unworn, unwashed, and in their original condition with tags attached.
How to Return
- Visit cooldenimsale.com and initiate a return request.
- Pack the item securely in its original packaging.
- Ship the return using a trackable method (return shipping costs are the customer’s responsibility).
Refund Processing
Once we receive and inspect your return, refunds will be processed within 5-7 business days. Original shipping fees are non-refundable.
Exchanges
For size exchanges, please place a new order and return the original item for a refund. We recommend checking our size guide before purchasing to ensure the best fit.
Final Sale Items
Clearance, sale items, and accessories are final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos for assistance.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after delivery confirmation. Please ensure a secure shipping address is provided.
For any questions regarding shipping or returns, please visit cooldenimsale.com for more details.